Neverinstall — Admin Console
Simplifying IT with frictionless employee workspace management.
Business Intelligence (BI) dashboard
user research
Cross-visual interactivity
Overview
UI UX Designer — Handled User research, Interface design, User flows, Rapid prototyping, & Interaction design for Neverinstall's transition from desktop streaming to enterprise grade virtualization solution.
The story behind our pivot (B2C to B2B)
B2B was crucial in the eyes of investors and management to be able to quickly turn revenue in a sustainable fashion. Companies as customers were more loyal, came in at a high ARR and had a different set of priorities than individual users.
Set high standards for security
Introduce controls over the platform
Identify the power users
Appeal to power users with design
Appeal to decision makers with governance & control
This wasn't going to be your typical firmware update
There were definitely a few blockers down our path.
Navigating our market
What did they get right?
The core of virtual desktops in the enterprise market came to control and security which was highlighted in all their product lineups. We had to design for managing organizational controls like restrictions on webcam, mic, peripheral devices, DNS filtering, and screen capture controls, to name a few. The admin role was a highly technical and complicated one, which was in dire need for simplification.
Aligning end-users & business expectations
Now the problem got a little more complex. End users frequently complained about high latency, long times to connection, having to rely on IT teams to add an extra application, and difficulty with resolving issues cropping up on the day to day. On the other hand, businesses tend to focus on cost, stability and security. The security often conflicted with the user experience issues that was highlighted earlier. We had to bridge this gap. Pronto.
Role based access
Enabling granular access
MFA & other authentications
File upload, peripheral device, and screen capturing restrictions
Cost controls & monitoring
Scalability
Instant access
No learning curve
Seamless performance
Easy to raise support tickets & quick resolutions
Creating interfaces that delight users
We categorized features as critical, useful, or delightful to focus on priorities. Our first iteration will only tackle critical features, postponing useful and delightful ones. This ensures we build core functionality first, laying groundwork for future enhancements.
Develop
We were solving for User needs from the lens of Accessibility (fast onboarding, easy navigation, and admin management simplified), Security (2FA, Role based access, URL and peripheral device restriction, and access permissions), Performance (high speed loading, error handling, live updates, interactive elements), and Interface (minimalist, color contrast, data hierarchy, and consistency)
Product heuristics
The universal laws of UX are a useful tool with which complex psychological heuristics and choices behind certain user experience designs can be conveyed in simpler terms to stakeholders for consensus. For the purpose of building an admin console, we were consciously guided by these three laws.
Guiding users through the maze
We facilitated stakeholder brainstorming sessions and cross-functional collaboration between our engineering and product teams.
User Flow
We came up with a simplified but comprehensive flow that could handle the needs and intricacies of access controls, and focused on quickening deployment & onboarding.
Decluttering the admin console
Admin consoles, especially in the context of IT management, are notoriously technically dense. While these systems were initially created for large enterprises with several IT technicians, the liberation of hardware resources for small and large businesses alike was the end goal.
Changes post
in-house testing
Multiple users attempted to click non-interactive elements that look clickable.
The hierarchical navigation structure, with primary actions consistently placed in the side bar and secondary actions in context menus, allows users to locate features with 90% accuracy on first attempt.
Psst... Notes about CloudLink
Psst... How analytics works
Deliver
Post launch, we aggressively tracked certain metrics to ensure we were on par with business expectations and we could deliver on the promises.
Learnings
Speed vs Quality Challenge: While rapid development demonstrated our team's agility, bypassing quality checks ultimately created more work. What seemed like efficiency became technical debt, requiring significant post-launch fixes and impacting user trust. A balanced approach to speed and quality would have served us better in the long run.
Don't request the data that won't affect the outcome solution: Prioritize gathering only essential data to streamline workflows, improve clarity in analysis, and make the best use of available resources.
Credits
Tools
Figma
Adobe Suite
Framer
team
Co-Founders
Ram Pasala
Lakshman Pasala
Design
Rajas Parte
Sharwari Jangale
Vishal Verma
SWE
Prachi Mandil
Pragyan Poudyal
Yakul Garg
Priyanshu Kumar
Raj Naik
Product
Prajyoth Thota
Rajeev Nayan
Growth
Struthi Giridhar
Amulya TG
